Acest anunț a expirat și nu este disponibil pentru aplicare
Accenture
Application Technical Support with Spanish
Fișa jobului
- Customer Service agents support end user in day by day operations with specific applications
- Receives and assess claim according to defined procedures / routines
- Receives and logs all e-mail/web/phone call and ensures proper documentation
- Research of required information using available resources, user guides and match complaints with known errors and problems
- Support in using application functionalities, identification of possible workaround
- Identify and escalate priority issues
- Complete call reports in according with coordinators
- Helps agents in routing complaints to appropriate second level group
- Inform coordinators of the existence of new problems and of unmatched or pervasive incidents
- Fluency in Spanish (min B2) and English (min B2)
- Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)
- Verbal and written communication skills
- Listening skills
- Problem solving and analysis
- Customer service orientation
06:00-15:00
10:00-19:00
15:00-24:00
Nivel de vechime
Nu se aplică
Tip de angajare
Full-time
Ocupație
Tehnologia informației
Sectoare de activitate
Tehnologia informației și servicii informatice