Acest anunț a expirat și nu este disponibil pentru aplicare

Fișa jobului

  • Customer Service agents support end user in day by day operations with specific applications
  • Receives and assess claim according to defined procedures / routines
  • Receives and logs all e-mail/web/phone call and ensures proper documentation
  • Research of required information using available resources, user guides and match complaints with known errors and problems
  • Support in using application functionalities, identification of possible workaround
  • Identify and escalate priority issues
  • Complete call reports in according with coordinators
  • Helps agents in routing complaints to appropriate second level group
  • Inform coordinators of the existence of new problems and of unmatched or pervasive incidents

  • Ability To Cover 3 Shifts

    06:00-15:00

    10:00-19:00

    15:00-24:00

  • Fluency in Spanish (min B2) and English (min B2)
  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)
  • Verbal and written communication skills
  • Listening skills
  • Problem solving and analysis
  • Customer service orientation

Nivel de vechime

Nu se aplică

Tip de angajare

Full-time

Ocupație

Tehnologia informației

Sectoare de activitate

Tehnologia informației și servicii informatice

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