Your tasks:

• Be an expert in the products supported and have an advanced understanding of the related business processes
• Identify, troubleshoot, analyze and resolve highly complex issues within defined service level expectations
• Identify proactive ways to reduce the number of issues and support cases
• Monitor all internal processes and identify any potential issues
• Escalate unresolved problems to development teams
• Provide highly complex technical support to Customer Care agents
• Participate in development process to ensure complete understanding of new products or new features
• Effectively analyze applications logs to discover any underlying issues or trends
• Perform adhoc operations through data fixes
• Create and maintain automation scripts
• Act as key contact for internal clients and external partners in support of technical problems
• Addresses all technical problems to forecast any potential complex issue
• Create and update support and operation documentation

We appreciate:

• Strong analytical, investigative and diagnostic skills
• Extensive knowledge about Domains lifecycle, DNS, and SSL
• Strong knowledge of Linux operating systems
• Scripting ability especially using Python
• Knowledge of MySQL, Postgres and NoSQL DBs (CouchBase)
• Knowledge of containerization technologies (Docker)
• Experience with ElasticSearch and log analysis tools

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