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Vodafone Shared Services Romania
2nd Line Fixed Voice Core Specialist
Your day to day:
- 2nd Line Operations of Fixed Voice Platforms in a multi-vendor environment
- Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for Fixed Voice networks
- In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform Voice/VoIP configuration, software rollout and support integration activities with planning and delivery functions
With these activities you will have a great impact on our business:
- In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of Fixed Voice network
- Analyse customer complaints . for VoIP, Cable, ISDN, Carrier Interconnect
- Perform proactive maintenance activities to prevent incidents and constantly optimize the network
- Assure planned work activities, network rollout, software upgrades and parameter changes in Fixed Voice network ensuring quality of service and avoiding regression on network functionalities
- Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network
With these skills you are a great candidate:
- Very good knowledge of networking principles – Fixed PSTN, SBC, ISSW (ITALTEL) MGW, CRE, IMS CSCF, Brooker
- Deep knowledge in the analysis of telecommunication protocols (SIP, , SS7, ISDN, etc.)
- Very good knowledge in vendor architectures of Huawei SBC, Oracle CSCF, Oracle and Nokia virtual SBC, Italtel ISSW
- Analyse and interpret traces (Wireshark traces, network element traces, logs);
- Team working oriented
- English (spoken and written)
- German (spoken and written)
- University degree: faculty of Electronics, Telecommunications and Information Technology
- 1-3 years of experience in Fixed Network Operations and Maintenance activities
- ISDN/ SIP/GSM/UMTS/LTE and mobile data knowledge
- Scripting knowledge (Python) desirable
Sounds like the perfect job? We’ve got even more to offer:
- Work from Home – You can have home office 1 day per week
- Medical and dental services
- Life insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of an technology changing company
- Flexible Vacation – Take time off when you need it, we trust you