Your day to day:

• 1st Line Operations of Vodafone Network in a multi-vendor environment.
• Monitors, and maintains Vodafone Hungary Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
• In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

 

With these activities you will have a great impact on our business:

• 24h/7days monitoring of the Vodafone Hungary Network, using umbrella fault management systems and specific NMS’s;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• End to end Incident Management throughout the Incident lifecycle
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills.
• Delivery of a world class customer service experience
• Create and submit knowledge article to increase 1st time fix rates
• Maintain & update NOC processes and procedures
• Ensuring faults are escalated and resolved within the customer contracted Service Level
• Maintaining and updating the fault management systems throughout the Incident lifecycle

 

With these skills you are a great candidate:

• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT

• Good knowledge of Hungarian and English language

• Nice to have:  knowledge of telecommunication services.

 

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
• Medical and dental services 
• Life insurance 
• Dedicated employee phone subscription 
• Special discounts for gyms and retailers 
• Annual Company Bonus  
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology 
• Getting in on the ground floor ofnechnology changing company 
• Flexible Vacation – Take time off when you need it, we trust you!

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