Main responsibilities:

• Identifies and initiates solutions to user problems related to workstations.;
• Promotes the correct registration of problems and their associated solutions in the helpdesk application;
• Train users in regads to TRICO IT policies
• Install modify or corect harduare and software
• Suport users to install their IT equipments
• Folowup the tickets rised to other IT teams
• Install test and configure new workstations
• Mantain updated the inventory of all IT equipment
• Mantain updated the inventory of software licenses
• Report/escalate the recurent problems
• Maintains the standards of IT infrastructure and IT systems constantly in different areas;
• Supervises the process of installing the infrastructure (structured network);
• Creates tickets with requests for IT services and monitors the stage of solving these tickets;
• Ensures that any problem related to IT standards is reported to the owner group;
• Ensures that virus protection and operating system updates are kept up-to-date for all areas / sites;
• Ensures that the management, planning, purchase and implementation of hardware and software equipment are properly documented and available within the company, in accordance with Trico Wipers standard policy and procedures;
• Ensure that disaster recovery plans are developed, tested and maintained in accordance with the standards defined throughout the area;
• Manages and maintains printers in different areas;
• Ensures that the server room area is managed and maintained in accordance with company policies and standards.

Requirements:

• Bachelor's degree in IT, or related disciplines;
• Minimum 3 years of experience in a similar positions;
• Knowledge / experience in IT including in Applications, Infrastructure and Data Management;
• Detailed knowledge about Operating Systems
• Very good knowledge of English language;
• Very good knowledge of Word, Excel, PowerPoint, Outlook programs;
• Microsoft Windowsadvanced (drivers, tuning).
• Networking knowledge
• Extremely customer oriented
• Excellent communicator inside and outside the team;
• Personal example in compliance with company rules etc.

Verifica pe BestJobs